The management of Da Bruno Ristorante is convinced that our only guarantee of long-term survival is to continually improve customer satisfaction by identifying and meeting their needs and expectations effectively and efficiently. To this end, the Management and all the people in the Organization commit, using the Quality Management System as a tool, to:

Make decisions objectively, based on the analysis of data and the results achieved.

Putting our customers at the center of all our activities: “The customer is the most important thing in the world, more than you and me.”

Diligently comply with our clients’ and legal requirements.

Involve our suppliers in our processes, sharing plans, information, and experience.

Ensure the participation and competence of our people through training, ongoing development, motivation, and teamwork, in order to improve the professional level of our staff, foster respect among colleagues, and ensure the quality of all our activities.

Act preventively, correcting the appearance of incidents before they occur.

Continuously improve the quality of our services within the competitive environment in which we operate, as well as the effectiveness and efficiency of the Quality Management System.

Comply with the requirements of our Quality Management System, as well as other requirements that are not applicable due to market requirements, regulations, etc.

It is the responsibility of Da Bruno Ristorante Management to ensure compliance with this Policy, communicate it, implement it into objectives, and provide the necessary resources to achieve it.